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Common FAQ's

WHAT IS THE FOOD CLUB?
The Food Club is a scheme available in participating restaurants where you can collect and redeem loyalty points on your purchases and potentially benefit from promotional vouchers.

ARE THERE ANY RESTRICTIONS ON USING THE FOOD CLUB SCHEME?
• Some participating restaurants may restrict you from earning Loyalty Points on certain products. • Loyalty points cannot be earned on cash back – only on product sales. • Points cannot be accrued or

WHY DO I NEED TO REGISTER MY PERSONAL DETAILS?
Personal details are required to enable us to link your card number / mobile phone app. to you and The Food Club Scheme; without this information we will not be able to generate an account summary thu

DO POINTS / VOUCHERS EXPIRE?
Yes. Points collected will remain on your account and can be used at any time, however if there is no activity on your account you may receive notice that the account will be closed. If your account i

ARE MY DETAILS SAFE?
The details you provide during the registration process are held securely on the MCR Systems Servers within the EU, and are not stored on any websites.

WHAT HAPPENS TO MY LOYALTY POINTS IF I LEAVE THE COMPANY?
If you have any loyalty points or vouchers remaining on your account when you leave, you will forfeit the right to any points that have not been redeemed, and any vouchers that remain unused. Your poi

ADDITIONAL CARDS
Only 1 card of any type is allowed to be active against your account at any one time.

CAN I CHECK HOW MANY POINTS I HAVE ACCRUED?
The cardholder can view their card balance online by logging into their validated account on the website. The points from your transaction and total live points balance can also be printed on each til

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